After this page you will be signed in, or know exactly which check to make next and who to call.
Ready when you are
The same sign-in works in the mobile browser and on a computer, because there is no app to install.
Open the sign-in page and enter the email address you gave when you registered. Use the inbox you check today, because a reset link for a forgotten password lands there and an old mailbox is easy to mix up. Look for stray spaces or a misspelt domain, because those send the form to a different address.
Before you go on, look at the page itself. Check that the page names Thepokies Casino and shows the padlock your browser displays for an encrypted connection. This check exists because copies of sign-in pages can look almost identical. The usual mistake is trusting a link in an unexpected message without looking at where it leads.
Select the sign-in button once and give the page a few seconds. A successful sign-in replaces the form with your account screen, while a refused one leaves you on the same page with a message above the fields. Pressing the button again and again, or opening several tabs, makes it harder to tell which attempt produced the result.
Your account opens on a summary of your balance, with menus for history, limits, bonuses and withdrawals. Offers are chosen in the cashier when you make a deposit. A bonus you skipped there will not appear on this screen, and people often look for it here. Check the balance against your own records before you play.
New players
Registration comes first, and the welcome offer is chosen in the cashier when you deposit.
New players
117% up to A$1,970 + 208 bonus spins
Deposit from A$17 to claim the 117% match, up to A$1,970, plus 208 free spins. The 26x wagering must be cleared within 47 days.
View offer18+ · Gambling can be addictive, so play responsibly and keep to a budget you set.
Every week
20 free spins
Each week, deposit at least A$34 to receive 20 free spins. Those spins carry 26x wagering and stay valid for one day.
Go to offer18+ · Gambling can be addictive, so play responsibly and keep to a budget you set.
Weekend players
25% capped at A$770
A 25% weekend reload up to A$770 applies when you deposit at least A$17. Wagering is 26x, and the offer stays valid for five days.
Unlock offer18+ · Gambling can be addictive, so play responsibly and keep to a budget you set.
After this guide you will know how to sign in, recover access, and keep your account safe.
The first time you sign in, the account has no history yet, so the sign-in window is the only step between you and the lobby. On a computer, open the site in your browser and select the sign-in button. The window asks for the email address and password you chose at registration. On a phone the steps are the same, because the site runs in the mobile browser and there is no app to install. Check that your email address is typed exactly as you gave it, since a single letter out of place sends you back to the start. Each player holds one account only, and duplicate accounts are closed, so a second registration will not help. Once you are inside, note where the cashier and your settings sit before you need them.
Late in a long evening, when a session has run on longer than you meant, the account is where the controls should already be waiting. Deposit limits and loss limits sit alongside session time reminders and reality checks, so you can set a ceiling before you need one. Self-exclusion is also available, and you can start that process online through BetStop, the national self-exclusion register run by the Australian Government through ACMA. The application takes about 5 minutes and a support person can be nominated. Be aware that the period runs at least 3 months and cannot be shortened, and early cancellation needs a statutory declaration that you have seen a counsellor or GP. If gambling is costing you more than money, call the National Gambling Helpline on 1800 858 858, a free service with online chat and counselling.
On the day you plan to play for the first time, a few things should be ready before you open the sign-in window. Keep the email address you registered with at hand, and make sure you remember the password you chose. Know which device you will use, because a computer and a phone each need a current browser. Put the support details somewhere easy to find: the email [email protected], the phone +61 72 030 3545, and live chat, with support offered in English, German, Finnish and Norwegian. Also pick a quiet spot with a stable connection, since a dropped connection in the middle of sign-in looks exactly like a wrong password. Give yourself a few spare minutes too, so the sign-in does not feel like a race.
On a Tuesday night, when the password you expected to work is refused, the way back in is a reset link. Start by requesting a password reset from the sign-in area, and the link goes to the email address on your registered account. Open it from that inbox, follow the instructions, and choose a new password you have not used elsewhere. If the link never arrives, do not guess at variations; contact support instead and say what you have already tried. Verification is a separate step. Photo identification, proof of address and a payment card image are the documents Thepokies Casino may ask for, and they are checked at the latest before your first withdrawal. The check takes 28 hours, so send documents early if you plan to cash out soon.
On the train home, when you pick up your phone instead of the laptop, the account looks the same but the screen is smaller. Thepokies Casino runs in the mobile browser, so there is no app to update and nothing to install. The email address and password that work on a computer work on a phone too, and the same account opens on both. What never changes is the company behind it: Thepokies Casino Ltd., licensed by the Malta Gaming Authority under MGA/B2C/413/2014. The operator will never ask you for your password, by email, chat or phone, so treat any message that asks for it as a warning. On a shared device, sign out once you finish, and change your password at once if you suspect someone else has seen it.
Account safety
We print our licence number and never ask for your password, so you can check us first.
When you reach the sign-in screen, the connection to Thepokies Casino runs under 128-bit SSL encryption, which scrambles the details you send. Thepokies Casino Ltd. is licensed by the Malta Gaming Authority under licence number MGA/B2C/413/2014. Write that number down and compare it with the one on any page that asks for your email address and password. A page that shows a different number, or no number at all, is not this site.
Each time you sign in on a computer or phone that other people can reach, sign out before you walk away. Your password belongs to you alone, so never share it with a friend, a family member or a tipster. Thepokies Casino will never ask you for your password, not by email, not in live chat and not by phone. If you suspect someone else knows it, change the password from inside your account straight away.
Stuck at sign-in now
Most players fear one mistyped letter means losing the account for good, so this part shows what is really happening.
Right after you type your address, the form may reject it even though you are sure of the password. A single wrong letter, or a keyboard set to another language, puts an at sign or a dot in the wrong place. Check the address one character at a time before you try again.
After a long break, the password in your memory is often an older one, since browsers may still offer a saved entry that predates a change. The form then rejects it even though it worked before. Stop guessing and use the recovery route instead.
Last week the password opened the account, and today the form refuses it. Passwords are sometimes changed by you or through a reset link, and the newest one is the only one that counts. A repeated refusal with the same spelling points to that cause.
Sign in calmly
After reading, you will have checked the licence and know how to recover your access safely.
The next time you sit down to sign in, try the address you used when you opened the account. A password reset link goes only to the email address registered with your account, so a wrong address leads nowhere. If you cannot place it, contact support by live chat, phone or email. Support runs 24 hours a day, 7 days a week, and it can point you to the right next step.
On a trip overseas, the sign-in works the same way, using the email address and password from your registration. If the page will not open while you travel, do not hunt for another address. Write to [email protected] or call +61 72 030 3545 and describe what you see on screen. Include the time and the device you used, so the team has the detail it needs.
Before you sign in for the first time, compare what the site shows with the details here. Thepokies Casino Ltd. operates under licence MGA/B2C/413/2014 from the Malta Gaming Authority, and its company number is C-33828 (Malta). The company has operated since 2014, and the named audit bodies are iTech Labs, SIQ and BMM Testlabs. If the licence number or regulator differs, stop and contact support before you deposit anything.
When you come back after a break, look at the first screen. A session that is still open takes you straight into your account. A sign-in form means you need to log in again with the email address and password from registration. On a shared computer, sign out before you leave, even for a moment.
From the moment you open the sign-in page, your connection to the site is protected by 128-bit SSL encryption. Encryption covers the data in transit, not the device you use, so keep yours locked and updated. Thepokies Casino never asks for your password, not by email, phone or live chat. Anyone who asks for it, claiming to be the site, should be refused. If you want a new password, change it from within your account.
Once you have registered, the same email address and password open your account on a desktop browser or in your phone's mobile browser. There is no app to install, so nothing needs downloading. Phone and desktop reach one account, and a second account is never needed. Duplicate accounts are closed, so do not open another one to fix a sign-in problem.
Today, if you have never registered, there is nothing to sign in to yet. Registration creates the email address and password you will use from then on, so start there. Keep those details somewhere safe, since you will need them each time you return. Support can answer questions about registration by live chat, phone or email.
Before your next visit, remember that a self-exclusion is your own choice, and it can block your sign-in on purpose. Deposit limits, loss limits, session time reminders, reality checks and self-exclusion options are available to you. The licence rule behind this means the site cannot lift a self-exclusion early, even on request. The National Gambling Helpline on 1800 858 858 runs 24 hours a day, every day, with free chat and email counselling. BetStop, the national register run by the Australian Government (ACMA), takes online applications at betstop.gov.au. Gamblers Anonymous Australia runs peer support meetings, and the National Debt Helpline on 1800 007 007 offers free financial counselling Monday to Friday, 9:30 to 16:30.
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